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FAQ

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Cast all your cares upon Him, because He cares for you. - 1 Peter 5:7

How often are Crates sent out?

Crates are sent out once each month. They are scheduled to ship on the 20th day of the month. Deadline for subscriptions is 12PM CST on the 15th. If you enroll after 12PM CST on the 15th, your first Crate will ship the following month.

What is in the Crates?

Hand-picked, awesome Christian products of all kinds. Our aim is to choose products that will help you have a closer walk with God.

When I subscribe, how often am I charged?

You are charged $25 the day you enroll and $25 when your plan renews each month.

What forms of payment do you accept?

Currently, PayPal manages our monthly subscription service. However Gift Subscriptions, because they are one-time payments, may be paid using any credit or debit card without the need to use or create a PayPal account.

How long does it take to get my Crate through the mail and where do you ship?

We currently ship to the US (including APO and FPO) only. We send our Crates via USPS First Class, International First Class, or Priority Mail. Allow 2-5 business days for US delivery, (AK, HI, PR, and Guam may take an additional 2 business days).

How do I cancel my account?

We'd love to see how we can keep you happy and on board as part of our community. E-mail us at Support@ChristianCrate.com and we'll be happy to take care of your request. If you're in a hurry just log in to your account and under "orders" you should be able to cancel your subscription.

I am missing an item or an item has come to me that is broken, can I get a replacement?

E-mail us at Support@ChristianCrate.com to contact our customer service team. It's very rare, but it does happen and we'd be very happy to resolve it.

My tracking number says that information is not available for my package or there is no progress being shown, what should I do?

It can take up to 24 hours for the USPS system to fully propagate tracking information after they receive it, just give it a day and it should appear.

I haven't received my Crate and USPS doesn't have an updated status on my tracking code, what should I do?

If it's been more than 10 days from the 20th of the month, please contact  Support@ChristianCrate.com so we can track and resolve the issue.

What should I do if my shipping address has changed?

Contact us at Support@ChristianCrate.com with your new address as soon as you know your new address.

I've got a weird problem with my subscription that's not covered by this FAQ page. What should I do?

No sweat. Send an email to Support@ChristianCrate.com - Christian Crate guarantees your satisfaction, really!
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